Supplier Terms and Requirements
This Supplier Policy outlines the mandatory terms and compliance requirements applicable to all suppliers and contractors to Jendamark India Pvt. Ltd [hereafter referred to as ‘Jendamark’].
Acceptance of a purchase order from Jendamark constitutes full agreement to the following policy provisions:
1. Statutory and Tax Compliance
1.1 Suppliers must comply with all applicable statutory and regulatory requirements in their respective jurisdictions.
1.2 From 1 January 2022, Input Tax Credit (ITC) can only be availed if invoices/debit notes are furnished in the supplier’s GST-1 and reflected in the GSTR-2B report (Ref: Notification No. 39/2021 CT). Compliance is essential for smooth invoice processing.
1.3 All invoices must comply with Government GST norms and include:
- Purchase Order number and date
- Supplier and Jendamark GST details and addresses
- Invoice number and date
- HSN/SAC code with accurate description of goods/services
- Warranty/Guarantee details
- Other applicable contractual details
2. Delivery and Penalties
2.1 Timely delivery is essential. Delays beyond two weeks of the agreed dispatch date will attract a Late Delivery charge of 0.25% of order value per week, up to a maximum of 5% of basic order value.
2.2 Jendamark reserves the right to cancel the order in case of persistent delays. In such cases, the supplier shall refund any advance payment in full, without deduction.
2.3 Gate entry acknowledgement is mandatory at delivery. Materials without an inward receipt stamp will not be considered accepted.
3. Warranty, Training, and After-Sales Service
3.1 A 12-month warranty from the date of installation is mandatory, unless otherwise agreed in writing.
3.2 Suppliers shall provide free training for two persons in machine operation and maintenance.
3.3 During the warranty period, all service and support must be provided free of cost. Post-warranty service charges must be pre-agreed in the purchase order.
3.4 Any damages caused by manufacturing defects, transit, or installation must be rectified or replaced free of cost.
4. Quality and Process Control
4.1 Suppliers must maintain a certified Quality Management System (QMS) aligned with ISO/AS standards.
4.2 Test Certificates and Reports (electrical, mechanical, functional, environmental, etc.) must accompany each shipment.
4.3 Material acceptance shall be based on Material Test Certificates, dimensional reports, and/or Jendamark representative assessments.
4.4 Deviations, rejections, or nonconforming processes must be immediately reported to Jendamark. Disposition requires prior approval.
4.5 Suppliers shall not change drawings, specifications, processes, or subcontracting arrangements without written approval.
4.6 Outsourcing is permitted only with Jendamark’s prior written consent, along with submission of quality documentation from the subcontractor.
4.7 Rejected material must not be disposed of or scrapped without written authorisation from Jendamark.
4.8 Stock status changes (finished, in-process, or raw material) that may affect Jendamark deliveries must be communicated immediately.
4.9 If required, suppliers must provide test specimens for design approval, verification, or investigation.
4.10 Product and process records must be retained for 10 years (or longer, if instructed).
5. Supplier Responsibilities
Suppliers must ensure that:
5.1 counterfeit parts are prevented and controlled.
5.2 nonconforming products are not shipped without approval.
5.3 changes in processes, products, services, external providers, or manufacturing location are notified in advance and approved by Jendamark.
5.4 all applicable customer and statutory requirements are flowed down through the supply chain.
5.5 their employees are made aware of:
- their role in product/service conformity
- their contribution to safety and quality
- the importance of ethical behaviour.
6. Acknowledgement and Communication
6.1 Order acknowledgement must be provided within two working days of dispatch of purchase order. Lack of response will be deemed acceptance.
6.2 Suppliers must promptly facilitate assessments, audits, or inspections by Jendamark, its customers, or regulatory authorities.
7. Health, Safety & Environment (HSE)
7.1 Suppliers must comply with JMKI/OCP/44 – HSE Requirements for Suppliers and all statutory HSE obligations.
7.2 HSE risks associated with supplier activities, products, or services must be identified, assessed, controlled, and monitored.
7.3 Suppliers must train their employees on HSE risks and allow employees the Right of Refusal if they feel unsafe to perform a task.
8. Ethical and Anti-Bribery Compliance
8.1 Suppliers shall comply with Jendamark‘s Anti-Bribery Policy.
8.2 Any breach, including offering or accepting bribes, gifts, or inducements, will result in immediate contract termination and potential legal action.
9. Final Provisions
9.1 These terms override any conflicting supplier conditions unless expressly agreed in writing by Jendamark.
9.2 Jendamark reserves the right to amend or update this policy at its discretion.